What is icqa at amazon?

ICQA stands for Inventory Control and Quality Assurance. It is a crucial department within Amazon that focuses on maintaining accurate inventory levels and ensuring the quality of products within the fulfillment centers. Some key responsibilities of the ICQA team include conducting regular inventory audits, tracking alignment of physical inventory with virtual inventory records, investigating discrepancies, and identifying opportunities for process improvements.

ICQA associates use various technologies such as handheld devices, scanners, and software tools to perform these tasks efficiently and accurately. They work closely with other departments such as operations, transportation, and customer service to ensure smooth operations and delivery processes.

Overall, ICQA plays a critical role in ensuring that Amazon's fulfillment centers operate effectively and efficiently, providing customers with a seamless shopping experience.